Delivery & Returns

All our jewellery is sent by Royal Mail.

UK Delivery.

Orders under £100.00 in value are sent by “Eco-Packaging" which costs £5. Orders over £100.00 in value are sent by special delivery mail – which costs £10.00.

Click and Collect.

This service is available to customers in Shetland. Orders can be collected from our workshop in Weisdale or our retail shop – J G Rae, Ltd- in Lerwick. There is no charge for this service.

Deliveries outside the UK.

Standard charge for “signed for” insured mail - £24.00.

Delivery Times.

All of our items are handcrafted for you when you order. 

Delivery of most items and silver rings made up to special sizes should be dispatched within 14 days. However during busy periods, this may take a little longer.

Very often some silver items are available from stock and will be sent the same day we receive the order. 

Gold items are normally dispatched within 3-4 weeks, although we do hold some gold rings in stock which may be sent sooner.

If there are any delays, we will contact you by email.

If you need your order quickly, please let us know as we can often prioritise urgent requests.

Returns Policy.

Any item can be returned for a full refund within 14 days of delivery.

Ring Size Alteration.

If a ring from an order you have received requires to be adjusted or exchanged to a different finger size, this will be done free of charge apart from return postage costs.

🇺🇸 Terms & Conditions for US Customers

Ordering from the USA
We’re delighted to send Shetland Jewellery to our customers across the Atlantic! All orders are shipped safely from our workshop in Shetland, Scotland. Please note that all prices on our website are shown in GBP (£), and payments will be processed in this currency.

Customs Duties, Taxes & Tariffs
When you place an order for delivery to the United States, your parcel may be subject to import duties, taxes, or tariffs imposed by US Customs and Border Protection.
These charges are not included in our prices or shipping costs and are the responsibility of the customer.

Unfortunately, we have no control over these fees or the time it may take for your parcel to clear customs. Charges will vary depending on the value of your order and local import regulations.

Payment of Duties
If any import charges are due, your chosen courier (for example, DHL or Royal Mail/USPS) will contact you directly before or after delivery to arrange payment.
Failure to pay customs fees may result in your parcel being held, returned, or destroyed by US Customs.
Shetland Jewellery cannot accept responsibility for any delays or losses caused by non-payment of import duties.

Refused or Unclaimed Parcels
If a parcel is refused at delivery or returned to us due to unpaid customs duties, the customer will be responsible for any return shipping fees or charges applied by the courier.
These costs will be deducted from the total amount refunded once the parcel safely returns to us.
Shipping costs paid at the time of purchase are non-refundable.

Delivery Times

Shipping times to the USA are usually between 7–14 working days, but may vary depending on customs processing.

Returns from the USA
Customers returning items from outside the UK are responsible for any return shipping costs and must clearly mark the package as “Returned Goods” to avoid additional import charges.

Need Help?
If you have any questions about shipping to the USA or import duties, please contact us at info@shetlandjewellery.co.uk before placing your order — we’re always happy to help.